GRL Solutions Holdings, LLC
22 Elm Place, 3rd Floor
Rye, NY 10580
GRL Test Solutions General Terms and Conditions
Warranty Period: Unless a quotation, proposal, or product documentation provided to you by a GRL or GRL’s authorized distributor provides a different warranty period for a particular Granite River Labs (“GRL”) product, the warranty period for GRL hardware is one (1) year, and the warranty period for GRL off-the-shelf software solutions is ninety (90) days from the date the software is delivered to a customer (or, if downloaded, from the date the software is first downloaded).
GRL Standard Hardware Warranty: For each GRL hardware product, GRL warrants that, for the duration of the applicable warranty period, such hardware product shall: (a) be free from material defects in design, materials, and manufacturing and (b) substantially conform to the specifications set forth in and perform as described in the applicable product specification sheet, owner’s manual, or other product documentation published by GRL. The foregoing hardware warranty excludes and shall not apply to: (i) ordinary wear and tear; (ii) ordinarily consumable or replaceable parts (e.g., batteries); (iii) products for which the serial number has been removed or defaced; (iv) defects caused by misuse, abuse, or accident; (v) defects caused by extreme physical stress or environmental conditions such as extreme heat or being submerged in water; (vi) defects caused by failure to properly install, operate, and maintain the products in accordance with the owner’s manual or other documentation accompanying the product; (vii) defects caused by improper connection or by a connected device not supplied by GRL; or (viii) defects caused by repairs, alterations, disassembly, or modifications made any party other than GRL or GRL’s authorized contractor. The foregoing hardware warranty applies only to new hardware products purchased directly from GRL or from GRL’s authorized distributor, and does not apply to used or refurbished products.
GRL Standard Software Warranty: For each off-the-shelf GRL software solution, GRL warrants that, for the duration of the applicable warranty period: (a) the software will perform substantially in accordance with the accompanying documentation when installed and operated in accordance with the instructions provided with such software; and (b) the medium on which the software is recorded, if any, will be free from defects in materials and workmanship under normal use and service. The foregoing software warranty applies only to GRL off-the-shelf software solutions and does not apply to software that is custom-developed by GRL for a customer under a professional services contract.
Remedies for Breach of Warranty: In the event that a GRL hardware or software product covered by either of the standard warranties above does not conform to such warranty, so long as the customer provides GRL with written notice of such non-conformance prior to expiration of the applicable warranty period, GRL shall repair or replace the non-conforming hardware or software so that it conforms to the applicable warranty. The same warranty terms that applied to the original GRL hardware or software product shall apply to the repaired or replaced product, except that the warranty period shall be extended by a duration equal to the period of time from when the customer provided notice of non-conformance until the date on which such repaired or replaced product is delivered to the customer. The remedies described in this paragraph are a customer’s sole remedies, and are GRL’s sole obligations, for breach of the Standard Hardware Warranty or Standard Software Warranty set forth above.
Warranty Disclaimer: EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH ABOVE AND ANY EXPRESS WARRANTIES CONTAINED IN A WRITTEN AGREEMENT SIGNED BY BOTH CUSTOMER AND GRL, NO OTHER WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, ARE MADE BY GRL, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. GRL EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES THAT MAY ARISE FROM USAGE OF TRADE OR COURSE OF DEALING OR PERFORMANCE.